Shipping & Delivery

No. We are currently unable to deliver to addresses outside of Australia.

No. We are unable to deliver to PO Boxes or Parcel Lockers.

A physical street address is required for all orders.

Due to the volume of orders we handle daily, it may take up to 3 business days for orders to be dispatched.

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

Click & Collect allows you to place your order online and collect it from your selected NCE branch.

Simply choose Click & Collect at checkout when available and we’ll prepare your order for collection.

Place your order online and select Click & Collect during checkout.

Once your order has been processed and is ready for collection, you’ll receive an email notification with collection details.

Please wait until you receive your collection notification before visiting the warehouse.

Most Click & Collect orders are ready within 1 to 3 business days.

Collection times may vary depending on stock availability and order volume.

You will be notified as soon as your order is ready to collect.

Please bring your order confirmation email and a valid photo ID when collecting your order.

This helps us verify the order and ensure it is released to the correct person.

Yes. The person collecting the order will need the order confirmation details and valid photo identification.

If someone else will be collecting on your behalf, we recommend contacting us beforehand.

Orders will generally be held for 14 days after you have been notified that they are ready for collection.

If you require additional time, please contact our team to discuss alternative arrangements.

Small and medium sized items are generally sent with Australia Post eParcel or Allied Express.

This usually applies to items that weigh 25kg or less, or products that can safely travel through standard parcel delivery networks.

The carrier used will depend on the size of the item, the destination and the most suitable delivery option available.

Each parcel is assigned tracking information and scanned at multiple points throughout the delivery process.

This usually begins the evening your parcel is dispatched or early the following business day.

Whether your order is sent with Australia Post or Allied Express, you’ll receive tracking details by email once it has been shipped.

Your tracking number will be included in your shipping confirmation email.

Australia Post and Allied Express both provide tracking updates throughout the delivery process so you can monitor your parcel while it is in transit.

A signature may be required on delivery depending on the carrier and the order.

If no one is available at the delivery address, the driver may leave a card or provide further delivery instructions depending on the service used.

Expected delivery times for parcel deliveries are generally 2 to 6 business days Australia-wide, from the date of dispatch.

Please note that deliveries to WA may take 4 to 10 business days in transit once dispatched.

Larger, oversized or heavier products may be delivered as freight depending on the size, weight and handling requirements of the item.

These deliveries may be carried out by Allied Express or BlueStar depending on the product and destination.

Yes. Allied Express can be used for both standard parcel deliveries and larger freight shipments depending on the item and delivery location.

These freight shipments still include tracking, similar to smaller Allied deliveries, so customers can follow the progress of their order once dispatched.

Large freight deliveries are arranged using a freight carrier suited to the size and handling needs of the product.

Tracking details are emailed once the order has been dispatched so you can follow the shipment throughout transit.

Delivery timeframes can vary depending on the destination, item size and whether any special handling requirements apply.

Yes. Under OH&S restrictions, a single driver cannot carry any single item over 25kg, over 1m3, or over 2.4 metres long.

Items larger than these restrictions may require a two-person delivery service. Where needed, this can be arranged depending on the carrier and delivery location.

Expected delivery times for large freight are generally 3 to 7 business days Australia-wide, from the date of dispatch.

Deliveries to WA and NT may take 4 to 10 business days in transit once dispatched.

Regional and remote areas may take longer depending on the delivery location and carrier network.