Returns Policy

Our policy covers approved returns, warranty claims, damaged goods, repairs, replacement items and eligible refunds.

If a product is found to be faulty, not as described, or does not meet your consumer rights, it may be eligible for repair, replacement or refund following assessment.

To view our warranty policy, click here.

No. All returns must be reviewed and approved by NCE before goods are sent back.

Returns sent without prior approval may not be accepted or processed.

If you need to lodge a claim, click here.

If your product is faulty, please submit a warranty claim so our team can assess the issue.

Depending on the outcome, the item may be repaired, replaced or otherwise resolved in line with Australian Consumer Law and any applicable manufacturer warranty.

To submit a warranty claim, click here.

To view our warranty policy, click here.

Yes. This policy operates alongside your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantees that apply under law.

You can submit a warranty claim online, click here.

You can also view our warranty policy, click here.

For help, contact our warranty team at ncewarranty@nce.com.au.

To help us assess your claim as quickly as possible, please include:

• Order number or proof of purchase
• A clear description of the issue
• Photos or videos showing the fault
• Product make, model or part number, if available

To submit your claim, click here.

Warranty claims generally apply to the original purchaser and require proof of purchase.

If you are unsure whether your item is eligible, please contact our warranty team before arranging a return.

You can review our warranty policy, click here.

Please choose carefully, as returns or credits are generally not provided for change of mind or incorrect product selection.

Any change of mind return must be approved by NCE before the item is sent back.

Approved change of mind returns may be subject to a restocking fee of up to 25%.

Any item approved for change of mind return must be:

• Unused
• In original packaging
• Undamaged and in saleable condition
• Free from shipping labels, tape or marks on the original packaging

If the item or packaging is damaged, a refund may be refused or reduced.

The customer is responsible for return freight and any insurance costs associated with a change of mind return.

Items sent back as receiver to pay will not be accepted.

Please inspect your goods as soon as they arrive. If your order appears damaged in transit, contact NCE as soon as possible.

Where possible, customers should:

• Refuse delivery of the damaged goods
• Ask the courier to return the goods to sender
• Notify the NCE warranty team immediately

To lodge a claim, click here.

Damage should be reported within a reasonable timeframe after delivery.

The sooner the issue is raised, the faster our team can review the matter and advise next steps.

To submit a claim, click here.

Please provide as much detail as possible, including:

• Your invoice or order number
• A description of the damage
• Photos of the product and packaging
• Product details such as make, model or part number if available

To submit a claim, click here.

Returned products will be inspected and assessed within a reasonable timeframe.

Following assessment, NCE may arrange repair, replacement, referral to an authorised service agent, or another appropriate resolution depending on the issue.

To view our warranty policy, click here.

No repairs or modifications should be carried out without prior written approval from NCE.

Unauthorised repairs may affect your claim outcome.

If you need to submit a claim, click here.

If goods are assessed as having been damaged by misuse, accidental damage, incorrect installation or unauthorised modification, the claim may be declined.

In some cases, a repair quote may be offered instead.

To view our warranty policy, click here.

Repair and replacement timeframes can vary depending on the product, supplier response times, parts availability and the nature of the issue.

Our team will keep you informed throughout the process where possible.

If a replacement item is supplied under warranty, it is generally covered for the remaining warranty period of the original item.

To view our warranty policy, click here.

If you need help with a return, warranty claim or damaged item, please contact our warranty team at ncewarranty@nce.com.au.

To view our warranty policy, click here.

To submit a warranty claim, click here.